Frequently Asked Questions

Dispensary FAQ

Who is Restore?

Restore is Pennsylvania’s premier medical marijuana dispensary with six locations: Doylestown, Elkins Park, Fishtown (Philadelphia), Lancaster, Pottstown and Yeadon. We are a health organization granted licensure by the Commonwealth of Pennsylvania Department of Health to dispense medical marijuana to state-eligible patients.

What Does Restore Do?

Restore provides state-eligible patients with compassionate and responsible care using marijuana-based medicine. We are a medical marijuana dispensary and a place of healing to give our patients comfort and care in a clean, safe, and relaxing environment.

How Do We Help You?

Restore provides medical marijuana in various forms to best suit your medical needs and promote an overall sense of well-being. From the moment you walk in, you will feel welcomed and cared for by our exceptional staff, who are some of the most experienced and highly-trained in the country. They will be able to answer any questions you may have and help you through the process from start to finish.

How Does the Purchasing Process Work?

Currently registered Pennsylvania Medical Marijuana Cardholders and Caregivers may visit the dispensary to register and select medical marijuana products in person. Patients and Caregivers may also reserve products in advance by visiting our website and viewing our online menu. Once you have created an account and added the desired product(s) to your cart, you will be prompted to select an available pick-up time. Arrive at the dispensary only during your scheduled pick-up time. This is where you will complete your in-store registration and pay for your order via cash or CanPay.

What Do I Need to Bring to the Dispensary?

You will need to bring your valid Pennsylvania Medical Marijuana ID Card and valid PA Driver’s License or State ID (or valid Pennsylvania Medical Marijuana Caregiver Card in place of the patient card).

Do I Need to Make an Appointment?

No, appointments are not required. All Restore locations accept walk-ins. If you would like to reserve product(s) in advance, you may do so by scheduling a reservation online. If you would like to speak with one of our licensed medical professionals, please call to schedule an appointment.

What Forms of Payment do you Accept?

At this time, we accept cash and CanPay. All transactions take place in-store – no online payments.

How Much Can I Purchase in a Day?

Pennsylvania law currently allows patients to purchase a 90 day supply of their medication at a time.

What is Your Return Policy?

All flower sales are final. We do not accept returns on medical marijuana products. If you purchase a vape product with a mechanical defect, you must contact the appropriate dispensary location directly for instructions. Restore cannot accept returns on any defective products that do not include the original packaging, patient label, and original receipt.

How Do I Get a Pennsylvania Medical ID Card?

First, you should review our page on qualifying conditions to see if you are eligible for a medical marijuana card. If you qualify, click the link on the bottom of the page to take you to the Pennsylvania Department of Health patient registration. From here, complete your registration, schedule a consultation with an approved physician, and pay a small fee to receive your ID card.

Am I Eligible for a PA Medical Marijuana Card?

If you have any of the following conditions, you can be eligible to apply for a medical marijuana card:

  • Amyotrophic Lateral Sclerosis
  • Anxiety disorders
  • Autism
  • Cancer
  • Crohn's Disease
  • Dyskinetic Disorders
  • Damage to the nervous tissue of the spinal cord with objective neurological indication of intractable spasticity
  • Epilepsy
  • Glaucoma
  • Huntington's Disease
  • Inflammatory Bowel Disease
  • Intractable Seizures
  • Multiple Sclerosis
  • Neurodegenerative Disorders
  • Neuropathies
  • Opioid Use Disorder (for which conventional therapeutic interventions are contraindicated or ineffective, or for which adjunctive therapy is indicated in combination with primary therapeutic interventions)
  • Parkinson's Disease
  • Post-traumatic Stress Disorder
  • Severe chronic or intractable pain of neuropathic origin or severe chronic or intractable pain in which conventional therapeutic intervention and opiate therapy is contraindicated or ineffective
  • Sickle Cell Anemia
  • Terminal Illness
  • Tourette syndrome

Do I need any specific documents to register?

You will need a valid PA Driver’s License or state-issued ID card.

Who is Considered a Caregiver in Pennsylvania?

  • A Caregiver is someone who can pick up medical marijuana at a dispensary on a patient’s behalf. Each patient can designate up to two caregivers.
  • All patients under the age of 18 are required to have a caregiver.
  • Caregivers must be at least 21 years of age.
  • All Caregivers must first register with the Department of Health and undergo a criminal background check.

      Can my Caregiver Pick Up Medical Marijuana for Me?

      Yes. Each patient can assign up to two caregivers that are eligible to pick up medical marijuana. These Caregivers must be registered with the PA Department of Health, who will issue them a PA Medical Marijuana Caregiver card.

      Medical Marijuana FAQ

      What are the side effects of using medical marijuana?

      While useful for treating various medical conditions, we recommend that you speak with your primary physician before consuming medical marijuana.

      Who should not use medical marijuana?

      Those with a history of serious mental illness that includes psychosis or schizophrenic episodes. Medical marijuana can exacerbate these conditions. We advise patients with concerns to consult a licensed medical professional before starting any medical marijuana treatment.

      What is the best way to consume medical marijuana?

      There are many ways to consume medical marijuana. The most common methods of consumption are vaporization, ingestion, and topical application. We go more in-depth on this topic in our six forms of medical marijuana in Pennsylvania blog post.

      When is the best time to consume medical marijuana?

      It depends on various factors, including the type of product and the condition you are treating. For example, if medical marijuana is being used to treat pain and appetite issues, it might be best to take in the morning to feel the effects throughout the day. If it is being used to curb late-night anxiety, it might be best to take in the evening to wind down before bed. For more information, here are our tips on how to medicate throughout the day. You may also speak with one of our on-staff licensed medical professionals, or your dispensary agent, to determine the best time for you.

      Is THC or CBD right for me?

      THC is the cannabinoid that produces psychoactive effects and is used as an anti-inflammatory to treat pain. Medical marijuana with high levels of THC acts as a stimulant with uplifting feelings that can help elevate a patient’s mood while treating various other symptoms of serious medical conditions. CBD does not produce any intoxicating effects like THC but has many benefits. CBD is best used to treat anxiety, inflammation, and pain. CBD can be used at any time of the day without affecting sleep or causing any feeling of intoxication.

      What is the difference between Indica and Sativa?

      Indica and Sativa are the two different types of medical marijuana. Each one looks different and produces different effects on the body. Indica plants are shorter and thicker with dark leaves. Indica strains are typically known to create a full-body high that is best enjoyed when relaxing and unwinding.

      Sativa plants are longer with light green, narrow leaves. Generally speaking, sativa strains create more of a cerebral effect that is uplifting and stimulating, best for day-time use. 

      There are also hybrid strains that have a combination of both Indica and Sativa properties. You can filter through these different strains and THC/CBD potency on our menu to see what best fits your needs.  

      It is important to note that most strains now are hybrid strains, so the terms indica and sativa aren’t always accurate for describing every medical marijuana product's effects. More recently, a strain’s terpenes have become more indicative of expected effects.

      What are Terpenes?

      Terpenes are the aromatic compounds found within medical marijuana that give each strain its unique smell. Terpenes also play a vital role in the effects of medical marijuana. With over 100 different terpenes found in the cannabis plant, researchers are continuing to study and learn more about the plant and its components. For a quick overview, check out our blog post that explores terpenes and their effects.